1. Purpose & Scope

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This Return & Replacement Policy defines the conditions under which Tiore global accepts product returns or provides replacements to its authorized vendors ("Vendor"). The policy aims to:

• Maintain product quality and consistency,

• Prevent misuse of returns, and

• Ensure smooth supply chain operations.

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All returns must strictly follow the Return Merchandise Authorization (RMA) process detailed herein.

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2. Eligibility for Returns / Replacements

 

Products are eligible for return or replacement only under the following conditions:

 

2.1 Manufacturing Defects

Products with verifiable manufacturing defects, functional failures, or deviations from agreed specifications.
Vendors must submit photographic or video evidence for verification.

2.2 Damaged in Transit

Products received in damaged, leaking, or broken condition due to logistics or packaging failure.
Vendors must raise a claim within 48 hours of delivery, providing images of:

 

• The outer packaging, and

• The damaged products.

2.3 Incorrect Supply

Wrong products, batch numbers, or quantities supplied against the Purchase Order or invoice.
Claims must be raised within 3 business days of delivery.

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3. Exclusions (Non-Returnable Items)
 

The following will not be accepted for return or replacement:

• Products damaged due to mishandling, improper storage, or negligence by the Vendor.

• Products that have been used, opened, altered, repackaged, or relabeled.

• Products without original packaging, batch details, or with tampered barcodes.

• Products where the shelf life has expired or where less than [12 months] of shelf life remains at the time of return request.

• Custom made or special order products, unless proven to have a manufacturing defect.

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4. Return Request & RMA Process
 

4.1 Notification
 

• Vendors must notify Tiore global via email (return@tioreglobal.com) or through the Vendor Portal within the timelines stated in Section 2.

• The following details are mandatory: Invoice Number & Date, Product Code/SKU, Batch Number, Quantity, Reason for Return, and supporting images/videos.

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4.2 Preliminary Verification

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• The Quality & Logistics Team will review the claim within 3-5 business days of submission.

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4.3 RMA Issuance
 

• If the claim is approved, Tiore global will issue a Return Merchandise Authorization (RMA) with:

 

• A unique RMA Number (e.g., RMA-20250711-001),

• Validity date for return, and

• Specific return instructions.

 

• Products sent back without an approved RMA will be rejected.

4.4 Return Shipping

 

• For eligible returns:

 

• TIÔRE global may arrange pickup or reimburse standard freight charges (subject to prior approval).

 

• The RMA Number must be clearly mentioned on the packaging & return documents.

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5. Credit / Replacement Terms

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• Replacement: Defective or damaged products will be replaced with the same SKU wherever possible.

• Credit Note: If replacement is not possible, a credit note will be issued, which can be adjusted against future purchases.

• Processing Time: 7-14 business days after inspection and approval of returned goods.

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6. Product Recall & Batch Rejection

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• In case of a confirmed batch defect, Tiore global may initiate a product recall.

• Vendors must fully cooperate in withdrawing affected products from the market.

• Credit or replacement will be processed as per mutually agreed terms.

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7. Liability & Indemnity

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• Tiore global’s liability under this policy is strictly limited to replacement or credit of approved returned goods.

• Tiore global shall not be held liable for loss of profit, business interruption, or consequential damages arising due to product issues.

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8. Policy Updates

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• This Return Policy is subject to periodic revisions at Tiore Global’s discretion. Updates will be communicated to all vendors in advance.

Acknowledgment

By placing orders with Tiore Global Pvt. Ltd., all Vendors are deemed to have read, understood, and accepted this Return & Replacement Policy.

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